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Information


Shipping

With recent tariff changes affecting the industry, we set up operations in the U.S. to continue offering the best possible prices to our American customers.
Some products ship directly from the U.S., while others are shipped from Canada.
In general, products are shipped from Canada unless they are tagged “Ship from US”

Once your order is shipped, you’ll receive a confirmation email with a tracking number.

For orders shipped from Canada

We use Canada Post Expedited Parce  (4 to 7 business days).
For orders sent through Canada Post, tracking updates are more accurate on the USPS website using the same tracking number.

For orders shipped from the U.S.

We work with USPS and UPS to provide the fastest shipping at the best possible price.
Estimated delivery times vary by location but typically range from 3 to 8 business days, with an average of about 5 business days

Please note that once the package is shipped, it may take a few business days before tracking updates and a delivery estimate appears.


Tariffs

With recent tariff changes impacting the hockey industry, we’re committed to keeping our pricing clear and straightforward.

The price shown at checkout is the total amount you’ll pay — any additional charges or tariffs will be billed to us, not you.

You can feel confident your order will arrive with no surprise fees.


Shipping Pro Tip

The shipping cost for one or more hockey sticks is almost the same. That’s why we offer 2-pack deals—so you can save on shipping and get a better price per stick.

By ordering two hockey sticks, you save money and you’re ready to dominate your league all season!

Contact us to build a personalized bundle and get the best possible price.


Pick Up at Our Warehouse

Want to save on shipping fees? You can pick up your order directly from our warehouse near Montreal in Sainte-Anne-des-Plaines.

Simply select this option at checkout and contact us to schedule a pickup appointment.

It’s also possible to see our full inventory in person before purchasing, by appointment only.

Contact us with the date and time that would work for you, and we’ll confirm everything.


Understanding of Imperfection

Pro stock hockey equipment travels a lot—from manufacturers to team locker rooms and finally to our warehouse.

Our team ensures that your purchase is as perfect as possible, but due to handling and transportation, new sticks and equipment may have minor cosmetic imperfections like nicks or scratches.


Warranty

Applies to all sticks, except All Black Player Sticks, which are covered by a 30-day warranty (see below)

As you may know, pro stock sticks are sold without a manufacturer warranty. As the retailer, we’ve chosen to reflect this in our pricing structure, offering lower prices rather than implementing time-consuming and labor-intensive warranty processes. This means that, in the long run, our customers save a significant amount of money compared to paying full retail prices for sticks with a warranty. 

However, we completely understand how frustrating it is when a stick breaks quickly. To help, we offer our customers a discount on a replacement stick in situations where a stick breaks within 30 days.

The discount amount varies depending on the situation, so if a stick breaks, simply reach out to us.

To be eligible for this discount, you will need to send us proof of the broken stick (pictures by email is acceptable).


All Black 30-Days Warranty

Applies to all All Black player sticks (All Black goalie stick are not covered)

All All Black player sticks come with a 30-day warranty starting from the date of purchase or delivery. If your stick breaks within this period, you may qualify for a one-time full replacement. Please contact us at info@hockeyonsale.com to submit your claim. 

Important: This warranty provides a one-time replacement only. The replacement stick does not include any additional warranty. The stick will be replaced with a new one of the same flex and curve. A $25 shipping fee applies to all approved warranty replacements.

What Classifies as a Break
  1. A complete break in the shaft or blade of the stick.
  2. A partial break or crack in the shaft or blade of the stick that renders the stick unusable.

HockeyOnSale reserves the right to deny any warranty claim if we determine the stick was intentionally broken or if there is repeated abuse of the warranty policy


Non-Authorized Retailer

HockeyOnSale sells all products "as is" or "as manufactured."

We do our best to present products accurately with detailed descriptions and quality photos. However, most pro stock products are highly customized for individual players and may differ from retail versions in materials and design.

By purchasing from our site, you acknowledge that:

HockeyOnSale is NOT an authorized retailer for major hockey brands.
We do NOT offer manufacturer warranties.
We do NOT guarantee manufacturer claims.
We assume NO liability for any product sold on our site.


Returns & Exchanges

Returns on skates only are accepted within 15 days of purchase/delivery, at the customer’s expense. To initiate a return, simply contact us.

For all other items, due to the high cost of shipping and the time required to process returns, we are unable to offer returns or exchanges. Managing returns involves inspection, verification, and restocking procedures that are not feasible given our current operations. Our competitive pricing model is built on very thin margins, which unfortunately does not allow us to absorb the costs associated with returns, including handling and reverse logistics.

All sales are final once your order is placed on our website.

If we made an error in shipping, please notify us immediately via email so we can correct it.


Pricing

All prices are in USD.

HockeyOnSale reserves the right to cancel any orders containing pricing errors.


How Sticks Are Measured

All our sticks are measured against a wall