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Shipping

We strive to get your order packaged and sent out as quickly as possible since we know how excited you get once you’ve placed your order (we’re hockey players too!). This usually results in next-day shipping.

We work with UPS, Purolator, GLS Canada and other carriers to provide the fastest shipping at the best price. Estimated delivery time varies by location:

  • Quebec : 1-3 business days
  • Ontario & Maritimes : 2-4 business days
  • Western Provinces : 2-6 business days
  • Rest of Canada : 5-9 business days

Once your order is shipped, you will receive a confirmation email with a tracking number.


Shipping Pro Tip

The shipping cost for one or more hockey sticks is almost the same. That’s why we offer 2-pack deals—so you can save on shipping and get a better price per stick.

By ordering two hockey sticks, you save money and you’re ready to dominate your league all season!

Contact us to build a personalized bundle and get the best possible price.


Pick Up at Our Warehouse

Want to save on shipping fees? You can pick up your order directly from our warehouse near Montreal in Mirabel.

Simply select this option at checkout, and we’ll contact you when your order is ready for pickup.

You’re also welcome to visit our store to browse our full inventory in person! Find our address and full opening hours here.


Understanding of Imperfection

Pro stock hockey equipment travels a lot—from manufacturers to team locker rooms and finally to our warehouse.

Our team ensures that your purchase is as perfect as possible, but due to handling and transportation, new sticks and equipment may have minor cosmetic imperfections like nicks or scratches.


Warranty

Applies to all sticks, except All Black Player Sticks, which are covered by a 30-day warranty (see below)

As you may know, pro stock sticks are sold without a manufacturer warranty. As a retailer, we’ve chosen to reflect this in our pricing by offering lower prices rather than implementing time-consuming and labor-intensive warranty processes.

We understand how frustrating it can be when a stick breaks quickly. However, even with an occasional early break, the savings from buying pro stock sticks can really add up over time compared to paying full retail prices for sticks with a warranty.


All Black 30-Days Warranty

Applies to all All Black player sticks (All Black goalie stick are not covered)

All All Black player sticks come with a 30-day warranty starting from the date of purchase or delivery. If your stick breaks within this period, you may qualify for a one-time full replacement.

To submit a warranty claim, you must provide proof in the form of a video within the warranty period, starting from the date of purchase or delivery. Proof received after the expiration of the warranty period will not be accepted. Please contact us at info@hockeyonsale.com to submit your claim.

ALL WARRANTY CLAIMS MUST BE SUBMITTED BY EMAIL. Claims will NOT be accepted or processed in store.

Important: This warranty provides a one-time replacement only. The replacement stick does not include any additional warranty. The stick will be replaced with a new one of the same flex and curve. Any applicable shipping fees are the responsibility of the customer.

What Classifies as a Break
  1. A complete break in the shaft or blade of the stick.
  2. A partial break or crack in the shaft or blade of the stick that renders the stick unusable.

HockeyOnSale reserves the right to deny any warranty claim if we determine the stick was intentionally broken or if there is repeated abuse of the warranty policy


Non-Authorized Retailer

HockeyOnSale sells all products "as is" or "as manufactured."

We do our best to present products accurately with detailed descriptions and quality photos. However, most pro stock products are highly customized for individual players and may differ from retail versions in materials and design.

By purchasing from our site, you acknowledge that:

HockeyOnSale is NOT an authorized retailer for major hockey brands.
We do NOT offer manufacturer warranties.
We do NOT guarantee manufacturer claims.
We assume NO liability for any product sold on our site.


Returns & Exchanges

Returns on skates only are accepted within 15 days of purchase/delivery, at the customer’s expense. To initiate a return, simply contact us.

For all other items, due to the high cost of shipping and the time required to process returns, we are unable to offer returns or exchanges. Managing returns involves inspection, verification, and restocking procedures that are not feasible given our current operations. Our competitive pricing model is built on very thin margins, which unfortunately does not allow us to absorb the costs associated with returns, including handling and reverse logistics

All sales are final once your order is placed on our website.

If we made an error in shipping, please notify us immediately via email so we can correct it.


Pricing

Hockey players are everywhere! That’s why we allow you to shop in CAD or USD. Your local currency is automatically selected based on your location.

HockeyOnSale reserves the right to cancel any orders containing pricing errors.


How Sticks Are Measured

All our sticks are measured against a wall